Reference

How kosttoto Handles Your Personal Information

Your account data — from registration details to wallet transactions via DANA, OVO, or GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Data collected only for account useDANA, OVO, GoPay transaction records protectedNo third-party sale of your personal dataYou can request access or deletionContact support to raise privacy concerns
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kosttoto How kosttoto Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security on kosttoto is built around a few concrete practices: encrypted connections on every account session, strict access controls on who inside the platform can view your transaction records, and a clear retention schedule so we do not hold data longer than necessary. Your payment data — particularly the wallet identifiers linked to DANA, OVO, or GoPay — is handled with the same access restrictions as your login credentials.

Encrypted Account Sessions Every login and transaction is carried over an encrypted connection. Your session data, including wallet activity across DANA, OVO, and GoPay, cannot be read in transit.
Cookie and Tracking Transparency We use cookies to keep your session active and remember your preferences. You can adjust cookie settings in your browser; some features may behave differently if cookies are disabled.
Retention and Deletion Rules We keep account data for as long as your account is open, plus any period required by the legal obligations that apply in your region. After that window closes, data is deleted or anonymised.
Access and Correction Rights You can request a summary of the data we hold on your account at any time. To correct or remove specific records, contact support through live chat or the help form with your wallet reference.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a copy of what we hold, or need to update information tied to your DANA, OVO, or GoPay wallet, our support team is the right starting point. You can reach us through live chat inside your account, by email, or through the help form — each channel connects to a team that can action data requests directly. Players in Palembang and across Indonesia can use the same contact paths.

Team online

Live Chat

Open your account dashboard and start a live chat session. Identify your request as a privacy matter and the team will route it to the correct handler.

Email Support

Send your data request by email with your registered account name and the wallet method you use — DANA, OVO, or GoPay — so we can locate your records quickly.

Help Form

The in-platform help form has a dedicated privacy category. Fill in your request type — access, correction or deletion — and we will confirm receipt and next steps.

Your Privacy Policy Questions, Directly Addressed

Below are the questions we hear most often about data, account privacy, and your rights on kosttoto. If your question is not covered here, use the live chat or help form to reach our support team directly.

We collect your name, email, phone number, and the e-wallet you connect — DANA, OVO, or GoPay. We also log deposit and withdrawal references and basic device information for each session.

We do not sell your data. Information is shared only with payment processors like DANA, OVO, or GoPay — and only the fields those processors need to complete your transaction.

Send a request via live chat or email, quoting your registered account name and your primary wallet method. We will confirm receipt and supply your data summary within the timeframe required by applicable law.

Yes. Submit a deletion request through the help form or live chat. We will remove personal records after verifying your identity, subject to any retention period required by legal obligations in your region.

Cookies keep your session active and save your preferences. You can disable non-essential cookies in your browser settings, though some account features may not work as expected after doing so.

We retain transaction data — including DANA, OVO, and GoPay records — for as long as your account is active, plus any additional period required by the legal obligations that apply to eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoOVO Withdraw GuideInfoAbout Us

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