Reference

What You Agree to When You Use kosttoto

These legal terms set out how your account works, what we expect from you, and what you can expect from us — including how wallet transactions via DANA, OVO, and GoPay are handled.

Account Ownership RulesDANA, OVO, GoPay Wallet PolicyData Handling and RetentionUser Rights and Contact PathsJurisdiction-Dependent Access
kosttoto What You Agree to When You Use kosttoto
POLICY CONTACT PATHS

Reach Us About Account or Legal Questions

Live Chat Reach our support team directly through the live chat window in your account. This is the fastest path for urgent account or wallet policy questions, including DANA and OVO verification holds.
Email Support For detailed legal requests — such as data access, account closure, or policy clarification — send an email via the address listed in your account settings. Include your registered wallet name.
Help Centre Our help centre covers common policy questions: withdrawal rules, wallet identity checks, account suspension steps and how to submit a formal dispute or data-removal request.
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

Data Retention Policy

We keep account data only as long as your account is active or as required by applicable law. You can request a summary of what we hold by contacting support via live chat or email.

Cookie Handling

Cookies on kosttoto track session state and improve account navigation. You can adjust cookie preferences through your browser settings at any time without affecting core account access.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security section and contact live chat to reset credentials.

Requesting Changes or Deletion

To update personal data or request account deletion, submit the request through email support with your registered DANA, OVO, or GoPay wallet name for identity confirmation before we process any changes.

Common Questions About kosttoto Policies

Here are the questions we hear most often about account rules, user rights, and how our legal terms apply — particularly for Indonesia users transacting through DANA, OVO, and GoPay. Players in Palembang and across Indonesia should check that participation is permitted under local law before opening an account.

No. The wallet you use for DANA, OVO, or GoPay transactions must be registered in your own name. Using another person's wallet will trigger an identity hold on your account.

We will notify you through your registered contact details. You can reach support via live chat to understand the reason and, where eligible, begin an account review process.

Send a data-access request by email to the address in your account settings. Include your registered wallet name — DANA, OVO, or GoPay — so we can confirm your identity before responding.

Yes. Submit a deletion request by email. We will process it in line with applicable law, which may require us to retain certain transaction records for a legally defined period.

Access to certain features depends on whether local law permits it in your region. We do not make that determination for you — confirm your eligibility before using the platform.

Contact support via email with a clear description of the dispute. Include your account reference and the wallet name used. We review formal disputes within our standard response window.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.